Online Gig Work Economy

In an increasingly interconnected world driven by rapid technological advancements, the nature of work is undergoing significant transformations. The rise of digital platforms and technologies has ushered in a new era of digital employment, offering both opportunities and challenges. The International Labour Organization (ILO) recognizes the crucial need to understand and navigate the complexities of digital employment. ILO has developed these guidelines on digital employment diagnostics.

Building on the success of the Resilience Academy and Open Cities programs, the objective of this pilot study is to explore the feasibility of establishing a Digital Works for Urban Resilience Program, targeting local populations who have been impacted by COVID-19 restrictions.

The Mercy Corps Ventures pilot detailed in this report was completed over three months at the start of 2021 to test whether digital stablecoins and mobile wallets could ease frictions and reduce costs in cross-border payments for un/underemployed youth completing microwork in Kenya, and the results are very promising.

This document presents the Retirement Savings Laboratorys (Laboratory) main findings, lessons, and challenges from several pilot interventions aimed at promoting voluntary pension savings among independent and low-income workers in Chile, Colombia, Mexico and Peru.

Humans in the Loop uses the AI annotation market to create livelihoods opportunities for conflict-affected people and communities. This report summarizes how Humans in the Loop is impacting conflict-affected communities by connecting them to digital work programs and training during the COVID-19 pandemic.

This paper presents a review of current evidence and ideas relating to the digital gig economy (DGE): contingent (task- or project-based) intangible work delivered digitally and done for money, organised via online outsourcing platforms that are marketplaces bringing together buyers and sellers. Examples of such platforms include Freelancer, Upwork, Amazon Mechanical Turk and Zhubajie/Witmart.

The Online Labour Index 2020 (OLI 2020) allows for new forms of analyses regarding the development of online platform work. In this blog post, authors offer some insights into how these features can be used based on the example of descriptive statistics pointing towards a phenomenon that they call the ‘tech shift’.

This article draws on 70 interviews in addition to participant observations to highlight the role of gig economy platforms in producing a novel form of reputational insecurity. This insecurity is generated by platforms disrupting the traditional operation of industry reputation in freelance markets.

Protest in the gig economy has taken many forms and targets (platforms, customers and state officials). However, researchers are yet to adequately account for this diversity. This study uses a European survey of Upwork and PeoplePerHour platform workers to investigate worker orientation towards different forms of protest.

To shed light on the opportunities and challenges facing women platform workers, as well as to better understand their financial profile and need for financial services, CGAP conducted primary research with women platform workers and sellers.