Paying for results: Contracting out employment services through outcome-based payment schemes in OECD countries

This OECD paper reviews the experiences of OECD countries that have contracted out employment services through outcome-based payment schemes, focusing on the job brokerage, counselling and case-management employment services typically provided by public agencies. It highlights the need to carefully consider questions related to the design and implementation of this form of contracting: fostering competition amongst potential providers, setting appropriate minimum service requirements and prices for different client groups, and ensuring the accountability of providers through monitoring and evaluations.