This paper examines the productivity effects of a generative artificial intelligence technology—the assistive chatbot ChatGPT—in the context of mid-level professional writing tasks
Which jobs will be in demand? Which ones are shrinking? And which ones could be hardest to fill? This McKinsey Global Institute report explores these questions.
Researchers studied the staggered introduction of a generative AI-based conversational assistant using data from 5,000 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled workers, and minimal impact on experienced and highly skilled workers.
This report assesses the economic impact of this new era of AI. It suggests that generative AI is poised to transform roles and boost performance across functions such as sales and marketing, customer operations, and software development.
This paper investigates the potential implications of large language models (LLMs), such as Generative Pretrained Transformers (GPTs), on the U.S. labor market, focusing on the increased capabilities arising from LLM-powered software compared to LLMs on their own.
This report analyzes the digital gig economy in Kenya, Tanzania, and Ethiopia and provides policy recommendations for a long-term approach that considers the needs of platforms, gig workers, consumers, and the government authorities themselves.
This article draws on data from the Online Labour Index and interviews with freelancers in the United States securing work on online platforms, to illuminate effects of the COVID-19 pandemic.
This Cedefop CrowdLearn study undertakes a comparative analysis of skill development and workplace learning practices among two major types of online platform work: online freelancing and microwork. It combines information on microworkers drawn from Amazon’s Mechanical Turk platform with the original CrowdLearn sample of online freelancers surveyed from three major online labour platforms (Fiverr, Upwork, PeoplePerHour).
Information and communication technologies have long been predicted to spread economic opportunities to rural areas. However, the actual trend in the 21st century has been the opposite. Knowledge spillovers have fueled urbanization and pulled job-seekers into large cities, increasing the gap with rural areas. In this article, the authors argue that new assemblages of technologies and social practices, so-called ‘online labour platforms’, have recently started to counter this trend.
The Fairwork Cloudwork Ratings 2023 assesses and scores basic standards of fairness in working arrangements on 15 web-based digital labour platforms according to the five Fairwork principles: fair pay, conditions, contracts, management, and representation.
