Financial Services for Gig Workers: Lessons on Getting Design and Delivery Right

This Note highlights the challenges of providing financial services to underserved gig workers through online platforms. While these platforms offer a potential channel, innovators recognize that digital skills alone might not be enough. Building trust and understanding requires a balanced approach, combining technology with a human touch. The Note showcases four successful examples from industry leaders who have carefully designed, developed, and piloted solutions to deliver financial services to platform workers.